Alerts

Alerts provide a targeted view into the network, highlighting conditions of interest or concern and reflecting Senet's operational assessment and response activity. For example, Base Station connectivity loss or high CPU utilization, as well as Application transaction threshold events.

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Using the Alert Status selection control, the table can be filtered to explore past and regularly occurring events.

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Clearing Alerts

Alerts can be cleared at any time through the Alerts table, this will move the Alert to Cleared state and allow the input of a clearing reason. To perform a clear on a single or multiple Alerts, simply select each Alert row by clicking on the status. Once they are selected click the screenshot button and provide the reason for clearing the Alert.

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When finished, click OK and the alert will be cleared.

Note

This doesn't stop the Alert from reoccurring but subsequent occurrences of the same Alert will be raised as new Alerts.

Alert Email Notifications

When an alert is raised, an email notification is sent to the configured Customer email address indicating that the alert failure has occurred. The list of recipients for this email list is configured and managed by the Network Operator.

Application Alerts

Application alerts provide insight into the health of north-bound traffic forwarded to an IoT provider. Frequent alerts may indicate that there is a communication issue present that requires attention.

Alert Description Evaluation Period Data Source How Alert is Cleared
Low Notification Count Triggered when an application notifier has fewer notifications than the specified threshold. Every 5 minutes Application Stats Auto Clearing
High Notification Error Count Triggered when an application notifier has more errors than the specified threshold. Every 5 minutes Application Stats Auto Clearing
High Notification Count Triggered when an application notifier has more notifications than the specified threshold. Every 5 minutes Application Stats Auto Clearing
High Dropped Notification Count Triggered when an application notifier has more dropped notifications than the specified threshold. Every 5 minutes Application Stats Auto Clearing

Application Alert Statistics

The Application Alert Statistics table shows statistics for the number of alerts raised in the last hour, the last day and the last week for each managed Application.

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