Base Station FAQ

Frequently Asked Questions about Base Stations and Base Station software.


Base Station

How do I register a Base Station?

Please see the Base Station Registration page.

Where is the serial number for a MultiTech Conduit?

The Serial is printed on the upper left side of the label found on the bottom of the Conduit. The serial number can also be retrieved using the Conduit's CLI.

Issue the following command from the Conduit's console:

root@00-11-22-33-44-55-66-77:~# mts-io-sysfs show device-id

12345678

What firewall ports do I need to open for my Base Station?

Port Protocol Direction Usage
443 TCP Outbound LoRa messages
8443 TCP Outbound LoRa messages
22 TCP Outbound Remote management
ICMP Outbound Network administration
80 TCP Outbound Firmware upgrades
123 UDP Outbound Time synchronization
53 UDP/TCP Outbound Domain resolution

How do I stop or start the Senet Packet Forwarder?

Stop the Senet Packet Forwarder

  1. Connect to the Base Station through a local console session (or through SSH)
  2. From the home directory, execute the following command to stop the Senet Packet Forwarder

    ./lgwNetwork.sh stop
    

    If lgwNetwork.sh does not exist, the Base Station is running an older version of software. From the home directory, execute the following command instead

    ./senetNetwork.sh stop
    

    This will stop all running Senet processes and allow for an additional packet forwarder application to run without contention.

Start the Senet Packet Forwarder

  1. Connect to the Base Station through a local console session (or through SSH)
  2. From the home directory, execute the following command to start the Senet Packet Forwarder

    ./lgwNetwork.sh start
    

    If lgwNetwork.sh does not exist, the Base Station is running an older version of software. From the home directory, execute the following command instead

    ./senetNetwork.sh start
    

How do I uninstall the Senet Packet Forwarder?

Uninstall Senet Packet Forwarder

  1. Connect to the Base Station through a local console session (or through SSH)
  2. Navigate to the following directory

    cd /opt/bstn/bin
    
  3. Execute the following command to uninstall the Senet Packet Forwarder

    ./uninstall.sh
    

I updated my Base Station Operating System and I can no longer connect to the Senet Network

On some platforms when the Base Station operating system is updated, the update will factory reset the Base Station which will remove the Senet Base Station Software. To re-install the Senet Network Software please follow these steps.

  1. Delete your Base Station from the dashboard. See Dashboard for help deleting a Base Station.
  2. Register your Base Station. This will initiate the process to re-register the Base Station on the Senet Network. In the "Installation Notes" section please indicate you have updated your OS and need to re-install the Senet Base Station Software.
  3. Install the Senet Base Station Software

Installation FAQ

What do I do if my install fails?

If your installation fails there are a few common things to check.

Date and Time

One of the most common issues is the system date and time is not correct. Because of this our installer cannot properly verify the certificate used to download the software.

Check the Date by issuing "date". The date returned should be today's current date and time.

If NTP is running (if not running skip to Manual time sync):

root@mtcdt:~# ps -eadf |grep -i ntp
root       430     1  0 Sep07 ?        04:00:18 /usr/sbin/ntpd -p /var/run/ntp.pid -g
root     19051 19008  0 12:25 pts/0    00:00:00 grep -i ntp
root@mtcdt:~#

Stop the NTP process:

/etc/init.d/ntpd stop

Manually sync the time:

root@mtcdt:~# ntpdate pool.ntp.org
27 May 16:21:11 ntpdate[7278]: step time server 64.113.44.54 offset -461.417724 sec

Verify Date/Time is correct:

root@mtcdt:~# date
Tues Oct  27 16:28:34 UTC 2020
root@mtcdt:~#

Start NTP:

root@mtcdt:~# /etc/init.d/ntpd start

Verify NTP is running:

root@mtcdt:~# ps -eadf |grep -i ntp
root       430     1  0 Sep07 ?        04:00:18 /usr/sbin/ntpd -p /var/run/ntp.pid -g
root     19051 19008  0 12:25 pts/0    00:00:00 grep -i ntp
root@mtcdt:~#

Privileged access

Some platforms may require you to have root access to run the installer. If your install fails the installer may indicate this in its error message.

To gain root access issue the following command, then re-try the installer

sudo su