Frequently Asked Questions
For FAQ's regarding Devices please refer to our Device FAQ Page
For FAQ's regarding Base Stations please refer to our Base Station FAQ Page
How do I customize the Dashboard View?
Please see the Dashboard Customization page.
How do I edit my account information?
Click on the username in the top-right corner.
From the dropdown menu, select Edit Account Info.
Click on the edit buttons on the right side of each section to modify the existing data.
How do I create a new account?
Open the following URL in browser: https://portal.senetco.io/?register=true
Complete the form and press Create Account.
- An account verification email will be sent from email@example.com to the provided email address. Click on the link in the email to complete account setup.
What is PSR?
PSR: Packet Success Rate
This describes the ratio of packets received from a device compared to the total number of packets sent by that device over a period. The total number of packets is the difference between the minimum and maximum sequence numbers over the period. The unique sequence number of each received packet is used to tally a distinct count, even when reported by multiple Base Stations.
What are SNR and RSSI?
SNR: Signal to Noise Ratio
RSSI: Received Signal Strength Indication
How do I ask a new question?
Please visit our Community Page to create a new topic of discussion, post a reply or view answers to previously asked questions.