FAQ

Frequently Asked Questions


Device

How do I register a Device?

Please see the Device Registration page.

What does Allocate EUI do?

If a device does not have an OEM assigned EUI, an EUI will need to be programmed into the device.

Users can allocate EUIs for their devices from the Senet EUI registry. By default, each account is limited to 10 allocated EUIs.

What if my device is not in the Device Type dropdown list?

The Device Type can be left blank.

Why can't I register any more devices?

Users are limited to 10 devices by default. Please contact support@senetco.com to increase the maximum devices for an account.

I deleted all of my devices. Why can't I register a new device?

Allocated Device EUIs persist in a User's account. Register a new device with an EUI that has already been allocated.

To view an account's allocated EUIs, open Edit Account Information (See Edit Account Information).

The EUIs will be listed under Allowed Device EUIs.

How do I edit a device?

How do I delete a device?

Note

Although the device is removed from the Dashboard, the Allocated EUIs are not removed from the account. The device data is also not deleted with the device. Just re-register the device EUI and the previous data will be accessible.

What is a Notification Target or Notifier?

Please see the [Data Streaming][d_stream] page.

Please see the [Data Streaming][d_stream] page.

How do I recover or view a device's App key?

In the Edit Device window (See Edit Device), click on the key icon next to the Device EUI field. The App EUI and AppKey will then be displayed below the Device EUI.

The Active API key is ONLY displayed in the Senet Portal after it has been generated. Once a user leaves the Edit Account Information page, the API Key will not be displayed again. To obtain an active API key, see Implementing the Downlink API.

Gateway

How do I register a Gateway?

Please see the Gateway Registration page.

Where is the serial number for a MultiTech Conduit?

The Serial is printed on the upper left side of the label found on the bottom of the Conduit. The serial number can also be retrieved using the Conduit's CLI.

Issue the following command from the Conduit's console:

root@00-11-22-33-44-55-66-77:~# mts-io-sysfs show device-id

12345678

What firewall ports do I need to open for my Gateway?

Port Protocol Direction Usage
443 TCP Outbound LoRa messages
8443 TCP Outbound LoRa messages
22 TCP Outbound Remote management
ICMP Outbound Network
80 TCP Outbound Firmware
123 UDP Outbound Time
53 UDP/TCP Outbound Domain resolution

How do I stop or start the Senet Packet Forwarder?

Stop the Senet Packet Forwarder

  1. Connect to the gateway through a local console session (or through SSH)
  2. From the home directory, execute the following command to stop the Senet Packet Forwarder

    ./lgwNetwork.sh stop
    

    If lgwNetwork.sh does not exist, the gateway is running an older version of software. From the home directory, execute the following command instead

    ./senetNetwork.sh stop
    

    This will stop all running Senet processes and allow for an additional packet forwarder application to run without contention.

Start the Senet Packet Forwarder

  1. Connect to the gateway through a local console session (or through SSH)
  2. From the home directory, execute the following command to start the Senet Packet Forwarder

    ./lgwNetwork.sh start
    

    If lgwNetwork.sh does not exist, the gateway is running an older version of software. From the home directory, execute the following command instead

    ./senetNetwork.sh start
    

How do I uninstall the Senet Packet Forwarder?

Uninstall Senet Packet Forwarder

  1. Connect to the gateway through a local console session (or through SSH)
  2. Navigate to the following directory

    cd /opt/bstn/bin
    
  3. Execute the following command to uninstall the Senet Packet Forwarder

    ./uninstall.sh
    

I updated my Gateway Operating System and I can no longer connect to the Senet Network

On some platforms when the gateway operating system is updated, the update will factory reset the gateway which will remove the Senet Gateway Software. To re-install the Senet Network Software please follow these steps.

  1. Delete your Gateway from the dashboard. See Dashboard for help deleting a Gateway.
  2. Register your Gateway. This will initiate the process to re-register the Gateway on the Senet Network. In the "Installation Notes" section please indicate you have updated your OS and need to re-install the Senet Gateway Software.
  3. Install the Senet Gateway Software

Dashboard

How do I customize the Dashboard View?

Please see the Dashboard Customization page.

How do I edit my account information?

Click on the username Username in the top-right corner.

From the dropdown menu, select Edit Account Info.

Username

Click on the edit buttons Edit Account on the right side of each section to modify the existing data.

Miscellaneous

How do I create a new account?

  1. Open the following URL in browser: https://portal.senetco.io/?register=true

  2. Complete the form and press Create Account.

  3. An account verification email will be sent from support@senetco.com to the provided email address. Click on the link in the email to complete account setup.

What is PSR?

PSR: Packet Success Rate

This describes the ratio of packets received from a device compared to the total number of packets sent by that device over a period. The total number of packets is the difference between the minimum and maximum sequence numbers over the period. The unique sequence number of each received packet is used to tally a distinct count, even when reported by multiple gateways.

What are SNR and RSSI?

SNR: Signal to Noise Ratio

RSSI: Received Signal Strength Indication

How do I ask a new question?

Please visit our Community Page to create a new topic of discussion, post a reply or view answers to previously asked questions.